In order to clear up any misunderstandings or incorrect information floating around, I want to inform everyone that the refund policy that has been in effect has been fulfilled more than 100%
Last year in 2017, there were 54 refunds that were made.
Although, the policy is clear that a refund will be given if there is no response, some people have requested refund because they were not able to find a match even if there was/were response(s), and even most of these requests have been refunded as a courtesy, while few were reposted.
The simple rule of the thumb has always been courtesy. There has been one or two cases where a person communicated that this is a scam and to refund the money asap or they would file a lawsuit. There is really no need to believe that this service is solely here to make money. This has been a free service for past 15 years before a fee was added to make the postings more accountable - which it has become lately due to the fee. There is really no need for such negativity and aggression - your $ will be refunded to you. It may not happen in 24 hours but you will get your money back.
A person can get a response via a phone call and there is no way to check that but as long as there is no response via the site, your request will not be questioned.
This is a perfect moment for anyone to show/prove if anyone got their valid request for refund turned down, and there will not be any unless someone's email got missed, which I hope has not happened!