I see U-haul everywhere. Trucks, Vans.... I was moving out from one apartment to another. I only had very few items (one bedroom stuffs) to move so I decided to rent a van. I reserved the van online but on the day of moving out I realized that the van might not be big enough so I called the U-haul regional office an hour before my scheduled pickup and the lady who picked up the phone was kind enough to change my reservation from van to a 10ft truck and my pick up time was set to 1:30 Pm (3 miles from where I live). I reached there at 1:15 Pm and asked for my rented truck. The lady at the desk (Mary) was very rude and said that there was no 10 ft truck, infact there was not a single truck at that location. Now before changing my reservation from van to truck I actually made a call to U-haul at that location and talked to Mary. On phone, She said there was nothing available at her place which I totally understand. The staff from regional office somehow booked my reservation at the same location. When I reached there and asked for my rented truck, Mary bursted on me and angrily said,"I already told you on phone that there wasn't any truck here. Why did you even come here?" I gave her my reservation number and said I am here to pick my truck. She didnt seem pleased. Anyhow there is no truck its not her fault. I got infuriated by her attitude and said,"I had a reservation here for a truck and is it my fault that there is no truck here? This is your problem. Solve it!" She just sat there and did nothing to help. I stepped out of that office and called the regional office again but this time a guy picks up the phone and I told him about my reservation. This guy(regional office) on the phone couldn't find a truck of my size and said there is a 14 ft truck available at 3:00Pm which is 20 miles away. I said that is quite far as I was already tired of their drama. This guys tells me,"Hang up the Phone and cancel your reservation" in a very rough tone. I mean what is up with these people at U-haul. I had already made some important appointment for that evening and all I had was a small window of time to move out and these guys were not cooperative at all. I ended up getting a 14ft U-haul truck at 4:30pm (7miles aways) and had to cancel my other appointment. Was a very stressful and tiring day. I sat down today and googled "U-haul how can my voice be heard" and to my surprise I found 100s of customers having same kind of problems (Bad customer service from U-haul).I'll never recommend anyone to U-haul. I might be 0.000001% of their entire customer but do hell with that, you guys lost 0.000001% of your customer.
They are not good either, few locations to pickup and drop.....and few equipments available.
when i went through your post, i found that you tried to change your reservation at the last hours........it is hard to find new equipment in the last hour becasue all trucks and vans are busy in service. especially in the week-end, you even can not find anything available.
U-haul dealers are not U-haul, they are just part time or side business......that's the reason all the dealers are not customer friendly.
yea i never had that experience from u haul... used it couple times and infact i was able to change the size in the office when i went there... they were good... i guess you just had a bad experience... am satisfied with u haul...
Ratokattu.....I assume who change your reservation didn't know shit. but you have to understand that you made a change in ur reservation at the very end and there is a saying in english "you snooze you loose" thats exctaly what happened to you there big guy. Telling you ther truth. I never rented from u-haul because all their trucks looks real old but rented from budget and never had any problem. But the fact is if you go to postoffice pick up that change in address envelope there is 20% off coupon in there from budget.
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